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FREQUENTLY ASKED QUESTIONS

 

MyHCC  

     1. What are the computer system requirements to access courses in MyHCC? 

     2. How do I access the MyHCC system?

     3. I have an online class, but I can't log into MyHCC.  How come?

Distance Learning Course Registration

     4.  How do I register for an online or Distance Learning course?

     5.  How do I drop an online course?

     6.  The online course I want to take is full.  How do I get an override?

Distance Learning Courses

     7.  What courses are being offered online?

     8.  Why does my online class have required on-campus meetings?

     9.  Are Distance Learning courses self-paced?

     10.  When does my online class start?

     11.  Why does my class schedule show TBA for days, times, and locations?

Miscellaneous

     12.  What is an access code?

     13.  Where do I purchase books for an online course?

     14.  Can I complete my entire Associate in Arts (A.A.) degree online?

     15.  Where can I get more information about Distance Learning at HCC?

 

1.  What are the computer system requirements to access courses in MyHCC?

For a complete list of system requirements please vist: http://help-archives.blackboard.com/Blackboard-Learn/9.1/SP09/EN-US/NAHE/Student/Content/_about/about_browsers.htm?SearchType=Stem

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2.  How do I access the MyHCC system?  

Please go to: https://hccfl.blackboard.com

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3.  I have an online class but I can't log into MyHCC.  What's up with that?  

Scenario A

You can log into MyHCC, but you do NOT see one or more of your classes listed.

  • You should check your class schedule and verify the start date for the courses.
  • You will NOT have access to their courses until their start date.
  • If you have just added a class to your schedule, it may take up to 48 hours for the class to appear in your MyHCC course listing.
  • Contact the course instructor immediately - he/she may need to make the class available.
  • Students will not have access to their courses until their start date, which can be different than the start date of the semester.

Scenario B    

You cannot log into MYHCC , although you have logged into the system before (either this semester or a prior semester).

  • Check to make sure you are using the correct log in credentials by verifying your account at http://netid.hccfl.edu   
  • Verify that Caps Lock is off.
  • If this does not resolve the problem call the 24/7 support hotline (1-877-736-2575) and request a password reset.

Scenario C 

You can log into MyHCC, but a class is missing from your MyHCC course list, and the start date for the course has passed.

  • If you recently added a course, it may take up to 48 hours for it to appear in your MyHCC course listing.
  • If you have not recently added the course, check your schedule in HawkNet Registration to make sure the course is in  your schedule. If the course does not appear on your schedule, you will need to contact a Student Advisor, because you may have been purged or unenrolled from the course for non-payment, non-attendance, or financial aid reasons. 

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4.  How do I register for an online or Distance Learning course? 

  • You can register for an online course the same way as you would for an on-campus course by logging into HawkNet Registration.

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5.  How do I drop an online course? 

  • You can drop or add an online the same way as you would for an on-campus section by logging into HawkNet Registration.

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6.  The online course I want to take is full.  How do I get an override? 

  • You will need to contact the course instructor. Look up the section in HawkNet Registration and noting the faculty member assigned to teach the course.

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  • When you know the assigned faculty’s name you can look up the faculty members contact information on the Faculty web page directory: Faculty Information
  • You should contact the faculty member and ask for an override for the course section. If you request this by email you will have half of the paperwork you need to process the override.
  • Next you will need the Academic Dean’s permission for an override. To locate the Academic Dean check this web site: Faculty Information .
  • The Dean’s office should be able to assist you in obtaining the rest of the needed information to receive the override.

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7.  What courses are being offered online? 

  • You can search for courses using HawkNet registration and selecting Distance Learning Courses only in the Instruction Method drop down box on the Alternate Search for sections page. 
    /searchsections/index.asp Alternate Search for sections link.

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8.  Why does my online class have required on-campus meetings? 

  •  While every, for example, ARH 1000 course covers the same curricula, instructors are allowed to determine their class rules and policies in regarding that curricula. They may require an on campus orientation or schedule testing in the presence of the instructor. Check the comments of your online courses to determine if on-campus meetings are required.

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9.  Are Distance Learning courses self-paced? 

  • Distance Learning courses have due dates for assignments, projects, tests, and discussion boards, much like on-campus courses. Consult the course syllabus for due dates.

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10.  When does my online class start? 

  • You can view the Academic calendar here: Academic Calendar.  However, not all sections start on the first day of the semester. Check for course start date information in Hawknet Registration.

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11.  Why does my class schedule show TBA for days, times, and locations? 

  • This is most likely due to your course being an online section that does not have any on-campus class meetings.

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12.  What is an access code? 

  • An Access Code gives students access to course content that is developed by a third party, usually a textbook publisher.

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13.  Where do I purchase books for an online course? 

  • HCC has an online Bookstore: http://bookstore.hccfl.edu/home.aspx
  • You will need to know your course and section (e.g. SLS 1501 – 12345)
  • If your class requires an access code, it is recommended that you purchase a new textbook.

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14.  Can I complete my entire Associate in Arts (A.A.) degree online? 

  • Not at this time; however, HCC is getting closer to being able to offer this option to students.

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15.  Where can I get more information about Distance Learning at HCC? 

  • Contact the Instructional Technology Services department at 813-259-6530, or check out the Distance Learning web site : HCC Distance Learning

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