What We Expect of You
Your learning is your responsibility. Therefore, we expect that you attend your classes , listen to your professors , and make reasonable attempts to complete assigned homework . What, you may ask, is a "reasonable attempt"? Well, a reasonable attempt is not stopping as soon as you come across a problem you cannot solve. A reasonable attempt means you complete your homework as entirely as you possibly can.
Putting yourself through this process allows us to focus on those areas of learning where you truly need help. Otherwise, a great amount of time is lost, both for you and the tutor, on concepts and questions you could handle independently. Such a situation leads to greater dependence on us, a prospect that is both directly converse to our mission and--hopefully--unappealing to you.
It should now be stated that a tutor can and will cancel a session if it becomes obvious that a student has not fulfilled his or her responsibilities as detailed above. The only exception to this is your very first session, in which our policies will be detailed to you by your tutor.
What You Can Expect of Us
You can expect every tutor at the center to treat you in a kind, professional manner. We will address your difficulties respectfully, tailoring our instruction to your individual learning style. Keep in mind, however, that the objective of a session is not to simply give you answers, it's to show you how to find those answers for yourself. Therefore, it is up to us to ask you the right questions--questions that guide you to an answer rather than setting you on top of it.
If at any time you feel you have been treated poorly by one of our tutors, we strongly encourage you to speak to the Tutoring Center supervisor concerning the situation. We take pride in the quality of our instruction and will take all appropriate measures to ensure its continuance.