Hillsborough Community College is in compliance with Core Requirement 2.5 addressing institutional effectiveness. The following narrative will begin with a general description of the College's past practices of the last several years. The remainder of the narrative will document its current system of institutional effectiveness as organized by the specifications contained in Core Requirement 2.5.
Prior to adoption of a new biennial planning and evaluation process in 2004, the HCC Board of Trustees developed Board Goals. The Board Goals established direction for the institution for which the President was held accountable in her annual performance appraisal. Evidence of progress toward achievement of Board Goals was collected and reported annually at a regular meeting of the Board during the summer.
Also in the summer was a determination of college enrollment targets for the upcoming fiscal/academic year by the President's Cabinet. Achievement of the enrollment targets was monitored by a series of enrollment reports examined at regular meetings of Cabinet. The targets served in part as a basis for revenue assumptions (this practice continues today).
Subsequently, HCC operational units developed budgets for the upcoming fiscal year. The budgets detailed the cost of new funding initiatives in support of Board Goals. The initiatives were prioritized by the President’s Cabinet and funded based upon projected revenue growth in the subsequent year as informed by the enrollment targets.
During this time the institution employed a model of program review in which those employees within the unit of review developed recommendations for program improvement (e.g. Biology, English, Library, and Student Services). Reviews were scheduled on a five-year cycle. The recommendations were followed by a series of administrative responses by appropriate deans/directors, vice presidents, and culminating with the President.
More recently, the college completed a Baldrige Quality Award self-assessment. Implementation of the Florida Sterling Navigator Self-Assessment Survey provided a baseline measurement against criteria similar to that of the Baldrige categories. The 2003 results revealed that the area in greatest need of improvement was strategic planning. From this analysis emerged the current system to be described in the following paragraphs.
Integrated, and Institution-wide Planning Supporting Accomplishment
of Mission and College Goals
The biennial planning process, approved in April 2004 by the President’s Cabinet, is the current method by which HCC integrates our strategic plan with tactical action plans across all academic, administrative, and educational support units.
Development of the College plan begins in the
even numbered academic year (e.g. 2004-2005) and by its conclusion
results in an Institutional Effectiveness Plan summarizing
the strategic direction of the college for the next two academic
years (e.g. 2005-2006 and 2006-2007). The table below displays
a timeline of development through closure of a given biennial
Timeline of Activities Related
to Development Through Closure of a Biennial Plan
Planning & Evaluation Activities
One, even numbered year, e.g. 2004-2005
1st year of biennial plan
Three, even numbered year
2nd year of biennial plan;
& report progress of 1st year (mid-cycle);
next biennial plan
& report progress of 2nd year (final report)
1st year of new biennial plan
The strategic plan consists of the
institution’s mission, vision, and goals as approved by the Board of
Trustees. Renewal of these strategic elements is preceded
by two analyses, one examining internal performance and the
other anticipating external trends and events. The latter
is built from a solicitation of input from the entire College
community. Collectively, these analyses reveal strengths
and weaknesses in performance and external opportunities and
The strategic plan is circulated throughout the
College community and external constituencies for feedback,
after which the President's Cabinet drafts modifications as needed.
The strategic plan is forwarded to the Board of Trustees for
approval. Please reference Core Requirement 2.4 and Comprehensive Standard 3.1 for more information.
Following Board adoption, all academic (e.g. Respiratory Care), educational support (e.g. Student Services), and administrative units (e.g. HCC Foundation) develop action plans with objectives in direct support of College goals. Development of action plans is facilitated by an online Planning System (System can be accessed in a separate file. Please see Navigation Instructions) requiring the following components within each unit plan:
- Identification of the Planning facilitator;
- Unit purpose statement;
- Unit planning process;
- External trends/events and their impact on
the unit (environmental scanning);
- Identification of constituents and their needs;
- Unit objectives.
The objectives define the
tactical activities of the unit within a biennial time frame.
The requirements for each objective include some of the following:
- Identification of the individual(s) responsible
- Target date for achievement;
- Identification of the college goal the objective
- Identification of expected student outcomes/criteria
of success and means of assessment;
- Strategies for achievement; and
- Identification of financial resources required.
All unit plans must be completed
by conclusion of the fall semester in the even numbered year
(e.g. 2004-2005). Subsequently,the budgeting process begins in the spring semester. The sequence of planning
and budgeting allows unit objectives and their attendant costs
(if any) to inform budget development. Management reports
within the Planning System summarize the costs of the biennial
plan (Strategic Plan Overview, p. 2). Other reports isolate those objectives that would
require additional funds beyond the units’ base budgets (Objectives Requiring New Funding).
These reports are used by Cabinet to inform budgeting decisions.
Research-Based Planning and
Evaluation Resulting in Continuous Improvement
Progress toward fulfillment of the College plan
is demonstrated through a variety of channels corresponding
to hierarchical levels of assessment (institutional and unit).
The Critical Success Factors (CSF) reports performance on leading indicators of the health of the institution. The factors and their indicators correspond to College goals providing evidence of the extent to which outcomes
are being achieved (CSF linkage table). The findings of this document are
presented to Cabinet as they review HCC's strategic direction (mission,
vision, and college goals).
Progress towards fulfillment of unit plans is
reported annually using the online Planning System. Progress is expressed
by attainment of expected student outcomes or other criteria of
success defined for each objective. Progress in numerically summarized in the Strategic Plan Overview report.
The progress reports include the following elements
per each unit objective:
- Results of assessment per each expected outcome/ criterion of
- Achievement status of the overall objective
in view of assessment results; and
- Statement of how assessment results will be
used for improvement.
Management reports within
the Planning System specifically report progress on the unit
plans, sorted by the primary college goal each objective supports
The website of the Department of Institutional Research reflects the breadth of research and evaluation products offered to support unit planning, program review, and other continuous improvement initiatives. The website includes research briefs, survey results, fact books, enrollment and completion data, course performance data, state accountability measures, the Critical Success Factors report, the College plan, program review reports, and more.
Incorporation of a Systematic Review of Programs and Services
The unit planning process provides opportunity
for internal development of strategic direction. The program
review process complements unit planning with an
external perspective in the review of those plans and the
quality of the programs and services. Every academic
(e.g. AA, Industrial Management), academic support (e.g. International Education),
and administrative unit (e.g. Human Resources and Financial Services are currently under review for Spring 2006) is subject to program review
within a five-year cycle barring a specialized
external accrediting review within the same cycle (e.g. Dental
The review is conducted by a task force , the members of which are drawn from outside the unit under review, with the exception of the task force chair. The charge of the
task force is to identify strengths, weaknesses and recommendations
for improvement. In particular, the task force derives
its recommendations from an examination of data. If
the task force deems the available data insufficient to develop
recommendations, it can elect to supplement this with additional
data gathering (e.g. focus groups, survey, interviews, etc.).
Subsequent to the final report of recommendations,
two progress reports are developed.
The first is completed in the semester following the review and
and presented to the President's Cabinet for approval; the second is completed one year later. Each report consists of brief
statements summarizing the status of each recommendation.
All reports are made available to the community at large through posting on the website of the Department of Institutional Research.
Recommendations that are not completed within
a year may become “objectives” in the unit plan,
thereby ensuring a continued focus toward their achievement
(e.g. example from Student Services unit plan). A field in the online Planning
System is available to show the derivation of objectives from
program review recommendations.