SACS Reaffirmation of Accreditation Site
Overview Compliance Certification Quality Enhancement Plan Resources SACS Evaluators Hillsbrough Community College
3.9.3 Qualified Student Affairs Personnel
The institution  provides services supporting its mission with qualified personnel to ensure the quality and effectiveness of its student affairs programs.
Judgment of Compliance
Narrative/Justification for Judgment of Compliance

Hillsborough Community College provides comprehensive student services supporting our mission with highly qualified personnel, ensuring the quality and effectiveness of our student affairs programs.  HCC is a multi-campus institution that serves a large, diverse population of over 45,000 students annually.  HCC’s Student Services are operationally decentralized and each campus provides a comprehensive core of services and programs designed to meet the educational and personal needs of its students.  In addition to the core services, additional services are also offered at each campus, depending upon the needs, resources, and opportunities available.  All HCC students are eligible to participate in any campus service or activity, regardless of their “home” campus membership.  Many HCC students, based on program requirements or choice, attend more than one campus.

Student Affairs Programs and Services

Hillsborough Community College's Office of Student Services provides a comprehensive array of programs and services to students at each campus. The HCC staff assigned to these programs and services is provided in the Student Services Staffing Matrix by Campus. The programs and services available include:

  • Academic Advising– Full-time, professionally trained, experienced academic advisors are available on each campus to assist students with selecting courses, transferring credits and meeting other educational requirements.
  • Admissions, Records and Registration (ARR)s– HCC operates an ARR Office on each campus to maintain student records, assist with registration, process transcripts and other records-related functions. 
  • Career Planning and Job Placement– Each campus provides a Career Resource Center to assist students with making a smooth transition to the world of work and maximizing their potential for success.  This office also provides career interest inventories, Career Information Fairs and assistance with job placement while students are enrolled.
  • Counseling– HCC Counselors are members of the faculty and are charged with helping students develop their academic skills, broadening their educational experiences, clarifying their academic goals and overcoming problems that could interfere with their academic success.
  • Enrollment Development– To assist members of the community in understanding the vast number of programs and services provided by HCC, each campus provides an Enrollment Development Office.   The office staff is available to meet with individuals, groups or attend events as needed, and facilitate the enrollment process for thousands of potential students each year. 
  • Financial Aid– A professional staff of managers, counselors and assistants on each campus helps students obtain federal, state and institutional financial aid including grants, scholarships, loans and on-campus employment.
  • Services for Students with Disabilities– Coordinators, Learning Disability Specialists and other assistants at each campus enable HCC to ensure that students with disabling conditions are provided access to all academic programs, facilities, campus organizations, and activities. HCC complies fully with the Americans with Disabilities Act (ADA) and provides reasonable accommodations and assistive technology as needed. 
  • Testing Services– To ensure that every student has a chance to be successful, the Test Centers administer the Florida College Entry-level Placement Test (FCELPT), which places students into coursework based on their skill level.  The Testing Centers also assist with faculty make-up exams, counseling-related and professional exams.  The Dale Mabry Campus is a local testing center for CLEP, ACT, LSAT, SAT and the institutional credit- by-examination.
  • Tutorial/Success Centers– To assist students in realizing their educational goals, each campus provides free tutorial assistance to students in a broad field of courses.  Tutorial services are available in different formats to meet the distinct needs of students (on-line, peer tutoring, supplemental instruction, lab assistants and technicians).
  • Student Activities– Student activities support HCC's mission by responding to the changing needs of students. Student activities are considered essential because they contribute to student learning outside the classroom and the greater welfare of students.  Examples of student activities offered at all campuses include:  clubs and organizations, cultural and special events, Student Government Association, and SOAR (Student Leadership Development).  While housed primarily at one particular campus, Hawk Radio, Athletics, Hawkeye Newspaper, Galeria and Triad (arts and literary magazines) are available to all students. 

Qualifications of Staff

Executive leadership for all student affairs programs is provided by the Vice President for Education and Student Development.   The Vice President for Education and Student Development reports to the College President and is a member of the Cabinet (organizational chart).  The Director of Student Services reports to the Vice President for Education and Student Development and has responsibility for coordinating student affairs programs and services that have district wide impact (organizational chart).    Each campus Student Services Department is lead by a Dean who reports to the Campus President (organizational charts).   Under the direction of the Deans of Student Services, each of the four campuses provides a cadre of professional and para-professional staff members who have the credentials, skills and experience necessary to assist the College in fulfilling its mission (Student Services Staff Qualifications Roster).

HCC has developed a well-qualified and highly diverse Student Services staff.   To ensure the quality of its employees, the HCC Human Resources Department prescreens applications for employment against the established position descriptions.  Position descriptions determine the education and experience requirements for each position.   Moreover, HCC has achieved a level of diversity in student services that exceeds the diversity among its student body.   This is significant because the diversity among the staff helps to create a welcoming climate for all students and provides a readily available pool of role models, mentors and individuals who may better understand the diverse cultures and backgrounds of all students.


% White

% Black

% Hispanic

% Other











HCC’s student services staff participates in a variety of staff development activities.  All student services staff members are expected to participate in two district-wide in-service meetings (fall and spring) annually.  The agendas for the district in-service meetings are jointly prepared by the Student Services Deans and the Director of Student Services and typically cover topics of general interest to all student services personnel (sample agendas).  Throughout the academic year, workshops, webinars and teleconferences are scheduled based on the needs and interests of the staff (samples of webinars, teleconferences and workshops).  Student services personnel also participate in professional development away from the College.  HCC provides travel funds for staff members to attend local, state and national conferences (see SPD Annual Report).  Through the College’s tuition reimbursement benefit, all staff members are able to pursue additional education and training opportunities.  During the 2004-05 academic year, 23 student services staff participated in state and national conferences utilizing Staff and Program Development (SPD) funding (SPD Annual Report).  In addition, a total of 75 Student Services employees received 450 hours of in-service training during this period.

To assist the student services staff in the day-to-day performance of their jobs, the College provides resources such as the Student Services Operations Manual, the Advising Handbook, Admissions, Registration and Records Operations Manual, Student Activities Handbook, and IT-3 technology training.  Annual performance evaluations are conducted for each student services staff member (HCC evaluation instruments) by the appropriate supervisors and administrators in accord with established procedures (SEIU, FUSA and Administrative Evaluation Procedure).

Effectiveness of Student Affairs Programs

Each campus regularly solicits student feedback to evaluate its programs and services.  The results of these surveys are reviewed by the Deans of Student Services and are utilized to make improvements to existing services.  In addition, to ensure the quality and effectiveness of its comprehensive student affairs programs, HCC conducts in-depth program reviews periodically.  Assessments utilized in previous Student Services Program Reviews  include the Noel Levitz Student Satisfaction Survey, the Community College Survey of Student Engagement, student focus groups, HCC Institutional Research Reports and HCC enrollment statistics. Based upon these multiple means of assessments, recommendations from the Student Services Program Review are approved and included in the unit’s Strategic Plan.  The Student Services Strategic Plan and Program Goals are aligned with the Goals of the College, thereby helping the college fulfill its mission. Moreover, the Strategic Plan is linked to the College’s budgeting process, ensuring that approved recommendations will be implemented.   For example, a primary recommendation from the 2004 Student Services Program Review was a recommendation to “increase the use of technology to improve efficiency in serving a growing student population.”  As a result, a new portal system has been implemented that will give all currently enrolled students access to an email account and other features that will enhance communication and engagement with students.

Supporting Documentation

Comprehensive Standards

3.1.1 Institutional Mission
3.2.1 Selection of CEO
3.2.2 Legal Authority & Operating Control
3.2.3 Gov. Board: Conflict of Interest
3.2.4 Gov. Board: Undue Influence
3.2.5 Gov. Board: Dimissal
3.2.6 Gov. Board: Distinction of Duties
3.2.7 Organizational Structure
3.2.8 Qualified Administration
3.2.9 Appointment & Employment
3.2.10 Evaluation of Administrators
3.2.11 CEO: Intercollegiate Athletics
3.2.12 CEO: Fund Raising
3.2.13 Foundation
3.2.14 Ownership of Materials
3.3.1 Institutional Effectiveness
3.4.1 Program Approval & Lrng. Outcomes
3.4.2 Continuing Education Programs
3.4.3 Admissions Policies
3.4.4 Policies for Academic Credit
3.4.5 Dissemination of Academic Policies
3.4.6 Practices for Awarding Acad. Credit
3.4.7 Consortial & Contractual Programs
3.4.8 Acad. Credit for Non-Credit Work
3.4.9 Support Services
3.4.10 Definition/ Gen. Ed. Requirements
3.4.11 Security of Student Acad. Records
3.4.12 Faculty Responsibility/ Curriculum
3.4.13 Program Coordination
3.4.14 Use of Academic Technology
3.5.1 Attainment / Gen. Ed. Competencies
3.5.2 Credit Earned at Institution
3.6.1 Advanced Academic Contents
3.6.2 Independent Learning
3.6.3 Credit Earned at Institution
3.7.1 Faculty: Qualifications
3.7.2 Faculty: Evaluation
3.7.3 Faculty: Professional Development
3.7.4 Faculty: Academic Freedom
3.7.5 Faculty: Policies on Responsibility
3.8.1 Library: Facilities and Services
3.8.2 Library: Access
3.8.3 Library: Staff
3.9.1 Student Rights & Responsibilities
3.9.2 Security of Student Affairs Records
3.9.3 Qualified Student Affairs Personnel
3.10.1 Financial Stability
3.10.2 Financial Statements
3.10.3 Financial Aid Audits
3.10.4 Control of Financial Resources
3.10.5 Control of Sponsored Research
3.10.6 Healthy, Safe, Secure Environment
3.10.7 Physical Facilities