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HCC Live's Call Center Feedback

HCC Live Call Center is managed by Black Board Student Services.  Please assist us with quality control and accuracy of the information provided via the Call Center.   If you experience any problems with our call center operations, please send an email to the following addresses below.  In your description of the problem, please include the ticket number that the call representative provides along with the details of the complaint or feedback.  If a call representative does not offer you a ticket number please request one.  This will help Blackboard Student Services track the call to make improvements. 

Whom to e mail: hccqfollowup@blackboard.com
CC: eolmo2@hccfl.edu; gdressler@hccfl.edu

Feedback regarding these issues are taken very seriously and will be used to update any information necessary to provide accurate and consistent information.  Your help throughout the year will make a difference and will be extremely helpful in improving our services.