3.8.3 Additional Documentation Request

1. Documentation of HCC students’ use of the online Ask-A-Librarian resource.

 

Ask-A-Librarian (AAL) statistics show patron access to HCC’s “entry points” for the AAL portal. The entry points include chat, e-mail, and text formats. The patrons are not identified by source, nor does HCC collect direct data on HCC student use of the online AAL resource. Currently, HCC librarians staff AAL on Thursdays from 10:00-11:00 a.m. and from 3:00-400 p.m. during the fall and spring terms. HCC librarians also staff the local AAL desk on an ad hoc basis, contributing hours when they can. For Spring 2016, HCC librarians staffed the HCC-specific AAL desk an average of 17 hours each week.

 

Documentation of HCC’s students’ use of online library resources may be indirectly captured by the HCC Department of Institutional Research Student Satisfaction Survey. The survey instrument includes items related to library use. For students who responded that they never used the library, a follow-up question asked students to indicate why they had not used HCC libraries. The screen shot below indicates the responses, suggesting that 22% of HCC students may be accessing library resources using an online library:

 
Source: http://www.hccfl.edu/media/3112559/student%20satisfaction%202015%20content%20analysis.pdf.  

 

Of significance is the fact that access to professional librarian assistance has not surfaced as a student complaint at HCC. In fact, Question 37 of the Student Satisfaction Survey asks students if HCC libraries have the resources that they need to complete course assignments. Of the respondents, 75% strongly agree or agree, and less than 5% disagree or strongly disagree.

 

 

The 2015 Faculty and Staff Satisfaction Survey placed the libraries as the top ranked campus-based services. The screen shot below is taken from page 4 of https://www.hccfl.edu/media/1409998/faculty%20staff%20satisfaction%20survey%202015%20results.pdf

 

Finally, librarians provide “embedded” library services for online courses. For example, two of the librarians worked with English faculty on several online courses to provide library services.


2. Documentation of coordination of professional librarians’ schedules at different sites

Each campus sets a schedule for its librarians, and during the fall and spring terms, full-time librarians work 37.5 hours per week. Because HCC operates as one college, a librarian on any HCC campus can assist students from any HCC campus, and at least professional librarian is available during any of the hours that the libraries are open. Table 1 below indicates a sample work week for Fall 2016.

 

Table 1. HCC Librarian Work Week

Campus

Library Hours Fall Term

Librarian Hours (Weekly)

Name

Mon

Tues

Wed

Thurs

Fri

Sat

Brandon

M-TH:               8am-8pm F:                 8am-3:30pm Sat:                   8am-2pm Closed Sundays/holidays.

Total Hours:              61.5

Heathcock

8:00am-4:00pm

8:00am-4:00pm

8:00am-4:00pm

8:00am-4:00pm

8:00am-4:00pm

 

Frank

11:30am-8:00pm

11:30am-8:00pm

11:30am-8:00pm

11:30am-8:00pm

8:00am-4:00pm

 

Dale Mabry

M-TH:               8am-8pm F:                      8am-2pm Sat:                   8am-2pm Closed Sundays/holidays.

Total Hours:                 60

 

Ellison

8:00am-

4:30pm

11:30am-

8:00pm

8:00am-

4:30pm

8:00am-

4:30pm

8:00am-

4:30pm

 

Grey

8:00am-

4:30pm

8:00am-

4:30pm

8:00am-

4:30pm

11:30am-

8:00pm

8:00am-

4:30pm

 

Harke

8:00am-

4:30pm

8:00am-

4:30pm

11:30am-

8:00pm

8:00am-

4:30pm

8:00am-

4:30pm

 

Booker (part-time)

5:00pm-8:00pm

 

 

 

 

9:00am-2:00pm

Plant City

M-TH:               8am-8pm

F:                 8am-4:30pm Closed weekends/ holidays.

Total Hours:              56.5

Dufraine

8:30am-4:30pm

8:30am-4:30pm

8:30am-4:30pm

8:30am-4:30pm

8:30am-4:30pm

 

Buckley (part-time)

4:00pm-8:00pm

4:00pm-8:00pm

4:00pm-8:00pm

4:00pm-8:00pm

 

 

SouthShore

M-TH:               8am-8pm F:                 8am-4:30pm Closed weekends/ holidays.

Total Hours:              56.5

Palmer

9:00am-5:00pm

9:00am-5:00pm

11:00am-

7:00pm

11:00am-

7:00pm

8:00am-4:00pm

 

Ybor City

M-TH:               8am-8pm F:                 8am-4:30pm

Closed weekends/ holidays.

Total Hours:              56.5

Amparo

8:00 am–4:30 pm

8:00 am–4:30 pm

8:00 am–4:30 pm

8:00 am–4:30 pm

8:00 am–4:30 pm

 

Bullian

12:00 pm–8:00 pm

12:00 pm–8:00 pm

12:00 pm–8:00 pm

8:00 am–4:30 pm

8:00 am–4:30 pm

 

 

Table 2 identifies professional librarian coverage across the college during all operating hours of the libraries:

  • Column 1 indicates the fall and spring term weekly hours of the campus libraries, including the total hours each campus library is open.
  • Column 2 indicates the numbers of full-time and part-time professional librarians by campus and the hours that they work on a weekly basis during the fall and spring terms. Subtracting the hours a campus librarian(s) is/are available from the hours that the campus library is open provides the “Balance” for each cell in this column. The number of hours in the “Balance” would be hours covered by librarians on other campuses or by the Ask A Librarian Service.
  • Column 3 indicates the summer weekly hours of the campus libraries, including the total hours each campus library is open.
  • Colum 4 indicates the numbers of full-time and part-time professional librarians by campus and the hours that they work on a weekly basis during the summer term. Subtracting the hours a campus librarian(s) is/are available from the hours that the campus library is open provides the “Balance” for each cell in this column. The number of hours in the “Balance” would be hours covered by librarians on other campuses or by the Ask A Librarian Service.

 

Note that students on any campus have access to librarians on any campus for professional assistance. Because librarians are available during all operating hours of the Dale Mabry Campus library during the fall and spring terms, students have access to an HCC librarian during any campus library operating hour during the fall and spring terms.

 

In addition to providing professional librarian services, librarians also serve on committees, which may take them away from their campus. If a librarian is not physically present at any particular campus, librarians from other campuses may be accessible or the Ask A Librarian service is available. With access to AAL during the summer terms, HCC provides adequate access to professional librarian services, as evidenced by the consistently high levels of satisfaction with library services in both library and college-wide student satisfaction surveys.

 

Table 2. Library Hours by Campus by Term and Librarian Availability by Term

Campus

Weekly Hours Library is Open (Fall and Spring Terms)

Weekly Librarian Availability (Fall and Spring Terms)

Weekly Hours Library is Open (Summer Terms)

Weekly Librarian Availability (Summer Terms)

Brandon

M-TH:                   8am-8pm F:                     8am-3:30pm Sat:                       8am-2pm Closed Sundays/holidays.

Total Hours:                  61.5

FT Librarians (2):              50

PT Librarians:                None

 

 

Balance:                          11.5

M-TH:                  8am-8pm Closed Fri – Sun

 

 

Total Hours:                     48

FT Librarians (2):              30

(1 from 5/17-6/7 and 1 from 6/8 - 6/29)

PT Librarians:               None

Balance:                           18

Dale Mabry

M-TH:                   8am-8pm F:                          8am-2pm Sat:                       8am-2pm Closed Sundays/holidays.

Total Hours:                     60

FT Librarians (3):               60

PT Librarians (1):                 8

 

 

Balance:                            (8)

M-TH:                  8am-8pm Closed Fri-Sun and holidays

 

 

Total Hours:                     48

FT Librarians (1):              12

PT Librarians (1):                8

 

 

Balance:                           28

Plant City

M-TH:                   8am-8pm F:                     8am-4:30pm Closed on weekends and holidays.

Total Hours:                  56.5

FT Librarian (1):              37.5

PT Librarian (1):                 16

 

 

Balance:                            3.5

M-TH:                   8am-8pm

 

 

 

Total Hours:                     48

FT Librarians:               None

PT Librarians (1):              16

 

 

Balance:                           32

South-Shore

M-TH:                   8am-8pm F:                     8am-4:30pm Closed on weekends and holidays.

Total Hours:                  56.5

FT Librarian (1):              37.5

PT Librarian:                  None

 

 

Balance:                             19

M-TH:              8am-6:30pm Closed Fri – Sun

 

 

Total Hours:                     42

FT Librarians:               None

PT Librarians:               None

 

 

Balance:                           42

Ybor City

M-TH:                   8am-8pm F:                     8am-4:30pm

 

Total Hours:                  56.5

FT Librarians (2):               53

PT Librarians:                None

 

Balance:                            3.5

M-TH:                   8am-8pm Closed Fri-Sun and holidays

 

Total Hours:                     48

FT Librarian (1):               25

PT Librarian:                       0

 

Balance:                           23

 


3. Documentation of students’ access to and use of off-site institutional librarians (regarding coverage of library needs when professional librarian is not present at one of the sites during library hours).

 

Table 2 produced in the previous response indicates access to off-site institutional librarians via AAL. Data regarding students’ use of off-site institutional librarians are not collected; however, consistently high rankings of libraries in satisfaction surveys indicates that their needs are being met.