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SSEM Update

October, 2015 Edition

October banner

Vice President's Message  - Dr. Ken Ray, Jr. 

Ken RayGreetings, I hope you have fun this weekend during your Halloween festivities.  I am thankful that we are entering into another main registration period.  As we move forward, I commend you all for your continuous efforts to serve HCC students.  Let's do everything we can to help students enroll and register for Spring classes.  Let's turn no one away and provide as many opportunities as possible to help students say, “YES to HCC”.

The Association of Community College Trustees invited us to make a presentation at their annual convention in San Diego.  The presentation titled, “Enhance Student Experiences…Enhance Student Success” was a collaborative effort among HCC, Tarrant County Community College (TX), and Edfinancial Inc.  Our talk focused on each college’s efforts to centralize the college operations such as Financial Aid, Admissions, Records and Veteran Student Services.    The presentation was well attended and well received. View the presentation here.

The highlight of the presentation was HCC's successful transformational change in Financial Aid.  Over the last four years the number of students awarded aid by the first day of class increased by 47%.  Centralization of processes and staff in combination with Edfinancial's call center assistance increased the number of students awarded, while simultaneously decreasing office visits and office wait times.  The average office wait times in Financial Aid offices decreased from 60 minutes to 15 minutes.  The chart below demonstrates the dramatic changes in Financial Aid.

FA Chart10-15

We continue to implement Blueprint and Strategic Enrollment Management objectives.  With the help of Dr. Jennifer China and Dionna Doss, Student Affairs Consultants, and the principle's committee of Dr. Ginger Clark, Craig Johnson, Warren Smith, and Ashley Carl, we have launched targeted population landing pages to assist parents, high school students, and Adult Learners with saying yes to HCC. Each of these objectives were cited in our 2014-2017 Strategic Management Plan. Please click on the links to view the new webpages.

I hope that you are having a successful academic year.  Remember, students may forget what we say, but they long remember what we do to help them succeed.  Every student matters.

A Fond Farewell

Please join me in wishing Kathy Cecil a fond farewell and much happiness upon her retirement at the end of this month. Kathy Cecil

Kathy has been an absolute pillar at HCC during her 27 years here (she was hired as a mere toddler :) and she has been our own walking, talking knowledge base. So many of us have been stumped by a question and have picked up the phone to call Kathy for the answer.  We are very sorry to see her go and will feel the void of her absence.

We hope she will send us the occasional postcard from her travels and enjoy her time with Rusty and her beautiful grandchildren. 


Director of Academic Advising & Disabilities Resources 

Dr. Jennifer Dale has been named the Director of Academic Advising JenniferDale BLur

and Disabilities Resources and will report to the Vice President of Student Services and Enrollment Management. As Director, she will provide leadership and vision as well as proactively and effectively manage issues and create a more cohesive environment in the areas of advising and disabilities services. 

Dr. Dale will also forge collaboration with colleagues who are stakeholders in the learning environment.  Please welcome her to her new role!

Accommodate Software 

pumpkinThe Office of Services for Students with Disabilities has implemented a comprehensive, cloud-based software called Accommodate to streamline the approval and delivery process for students requesting academic accommodations. Accommodate has many features such as: online accommodation request, accommodation approval workflow with letter generation, and a faculty communication tool that allows staff to send academic adjustments directly to them. 

We  are in the early stage of utilizing Accommodate and hope to be fully operational by fall 2016.

2015 Guidance Personnel Workshop Report - Warren Smith

On Friday, October 16, 2015, Hillsborough Community College hosted its annual Guidancefall leaves Personnel Workshop for Guidance Counselors from Hillsborough County Public Schools.  This year’s workshop was held on the Ybor Campus and  Brandon campus president, Dr. Nancee Sorenson, greeted our guests after they were provided breakfast.  We had a diverse audience of 85 attendees from various areas of the Guidance arena; Career and College Counselors, Alternative School Counselors, Success Coaches (formerly Drop-out Prevention Specialist) and Guidance Counselors, etc.  Also in attendance were the Student Services Deans from all HCC campuses. 

Attendees were provided with updates from Admissions & Records, Financial Aid, Technical Programs, the Honors Institute and Workforce Programs.  The workshop was capped off with the Enrollment Development Coordinators providing gifts to the workshop attendees.  Kudos are extended to the Enrollment Development Coordinators for an excellent job in planning and organizing this Guidance Workshop.  Surveys from the attendees reflect an outstanding job!

Advising Roadmap Update

The Advising Roadmap Team has met numerous times over the past several weeks and has made great progress in reaching the goals outlined in the Blue Print Report. Each task was divided into six modules: Module I: Student Remarks; Module II: Advising Guide; Module III: Resources for Advisor; Module IV: Define Procedure for ARR & Admissions MG; Module V: Fillable Forms; Module VI: On Demand Workshops.  The Team has worked on Modules I, II, & III and has begun discussion on Modules IV, V & VI. 

In addition, the Team conducted a Working Workshop with the Advisors, Generalists, Honors Institute, International Education, and Faculty Counselors at the college wide Student Services In-Service on September 11, 2015.  Click here for more details.

Speak Up HCC Update

The Speak Up HCC Team continues to assess and manage potentially concerning situations atSpeak Up HCC the College. There has been an increase in Care Report submissions from faculty, staff, and students within the last year. The reporting demographics indicate 54% of all reports submitted pertain to male and 46% to female. There was an 11% increase in faculty reporting student academic performance decline and absenteeism. 

Reporting is now becoming a part of our culture and we continue  to encourage you to report any concerning behaviors. Just go to the Speak Up HCC webpage and look for Care Report to submit a report. 

Professional Development Opportunities in Disability Services

candy cornTo keep up with the ever-changing landscape of higher education, professional development is key for the Office of Services for Students with Disabilities.  As in the past, staff will have opportunities to participate in cost-effective training such as webinars, conferences,  individual subscriptions to the Journal of Postsecondary Education and Disability, and membership to both the national and local chapters of the Association on Higher Education and Disability (AHEAD). The office is also looking forward to a joint training with the University of South Florida on December 11th at USF.  

Awards and Recognition

I am pleased to announce that my article, "Centralization as a Catalyst for Change at HCC,"  was published in the Fall 2015 edition of the Association for Community College Trustees quarterly journal.  The article highlights our review and reorganization of services in an effort to make systemic and meaningful change reflective of student needs. I invite you to read the article here.


Visit HCC Student Services & Enrollment Management at: www.hccfl.edu/ssem.aspx