The frequently asked questions below are intended to help students navigate college processes during the on-going coronavirus (COVID-19) outbreak. This is a rapidly evolving situation. Please monitor your Hawkmail, and check back with this page for updated information. For college-wide notices, please see coronavirus updates.
COVID-19 Student FAQs
Health and Safety
HCC is now fully open, with staff available to serve students on all of our campuses. We will continue to offer virtual support services for those needing flexibility.
- Prospective students can learn more information at Returning to the Nest.
- Current students can access up to date information regarding the safe return to campus on our Back to Campus site on the student intranet.
Will I have to wear a mask if I come to campus?
Will there be social distancing on campus?
What additional safety precautions is HCC implementing?
What happens if a student or instructor tests positive for COVID-19?
I don't feel safe coming to campus. Can I still receive service?
I don't feel good (but I don't think I have COVID-19) should I go to Campus?
Support Services and Coursework
Will classes be online or in-person for the fall semester?
How can I learn about using Canvas?
What hours are offices available?
I have questions about my academic plan. How can I connect with an advisor remotely?
What if I need new disability accommodations for online courses?
I have a hold that requires me to meet with a counselor prior to registration or withdrawal. How can I connect with a counselor so that I can register for classes?
What assistance is available to help me cope with the emotional impact of a COVID-19 outbreak?
How can I take a placement test remotely?
How can I submit my third-party voucher to the Bursar's office remotely?
Can I come to campus to use resources such as computer labs and libraries?
How do I return my library item?
Have a question about the library?
Are the Academic Success Centers still offering tutoring?
How can I order my textbooks without coming to campus?
If I am quarantined from Campus due to COVID-19 will by grade(s) be adversely affected?
My professor has a mandatory attendance requirement, but I don't feel good, should I go to Campus?
Does HCC offer Wi-Fi on campus?
Financial Aid, Veteran Affairs, and Student Employment
How can I get assistance with financial aid and veteran affairs virtually?
Is there emergency funding available from the federal CARES Act?
Will I still receive my refund?
If I am unable to continue my courses and need to take an incomplete grade or withdraw from my course(s), will my financial aid be affected?
If my classes move online, will my GI Bill benefits be impacted?
Are athletic and student activities events canceled?