All face-to-face and student support services have been moved online through the end of the spring term. This is a rapidly evolving situation. Please monitor your Hawkmail and check back with this page for updated information.
The frequently asked questions below are intended to help students navigate college processes during the on-going coronavirus (COVID-19) outbreak.
Support Services and Coursework
How will classes resume starting March 30?
Starting March 30, HCC campuses will be closed and the majority of our class offerings will move to an online delivery format through the end of the spring term, ending May 11, 2020. Faculty will reach out directly with instructions for this transition via your Hawkmail account.
We also encourage you to download the Canvas app onto your mobile device. Search for Canvas Student in the Apple App Store or Google Play. The app will ensure you have what you need for your class right at your fingertips. See this video tutorial for more information on using the app.
How can I learn about using Canvas?
We understand that not all courses may have utilized Canvas to its fullest extent, so we would recommend reading through the Canvas student guide to learn more about its features. If you're still having trouble and its not in the guide, please reach out to your instructor.
What should I do if I don’t have access to the technology to complete coursework online?
We recognize that not all students will be comfortable continuing their studies in an online or alternative format. Please reach out to your instructor to discuss your options. We will do our best to support your individual needs.
Charter has offered to provide free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Charter has also provided a link to find free wifi access points in your area.
Can I come to campus to use resources such as computer labs and libraries?
At this time, all campus facilities including computer labs and libraries are closed and will not be available to students. Services are transitioning to online delivery where possible. Please see above question regarding technology resources. We are continuing to monitor the situation and will provide updates regarding future availability of campus resources as soon as we have it.
I have questions about my academic plan. How can I reach an advisor if the campus is closed?
HCC advisors are still here to support you! You can make an appointment to meet with an advisor over the phone. You can also reach your campus advising office via email. Email addresses are can be found in the Campus Academic Advising section of the Academic Advising webpage.
My class requires face-to-face meetings. Will my course be canceled?
Plans are being made for any classes that are unable to be moved to an online format. Please look for updates from your instructor in your Hawkmail account. We understand this can be stressful, and we want you to know that we are doing our best to limit interruptions to students' academic plans.
I don't know if I will be able to complete my spring classes due to the COVID-19 crisis. Can I withdraw?
We understand that it may be difficult to handle the transition to online courses, as well as the personal strain caused by the crisis, but our goal is to help all students complete their spring classes in an alternative format. Please reach out to your instructor, they will do their best to support you through the transition.
The deadline to withdraw with a W grade for spring 16-week classes has been extended to April 16, 2020, in order to allow students more time to adjust to the online format. Please see the Academic Calendar for all term dates.
What if I need new disability accommodations for online courses?
Students requesting disability accomodations should contact the Office of Services for Students with Disabilities. You can make an appointment to speak to an OSSD representative by phone or you can locate email addresses for campus representatives in the Office Information section of the OSSD webpage.
Are there any impacts to summer courses? Should I register for summer term classes?
Summer registration is open and we encourage you to register early! Please see our Register Now page for dates and instructions on registering for classes. At this time, no changes have been made for summer term courses. We will continue to monitor the situation and will communicate any impacts on the summer term at a later date.
I have a hold that requires me to meet with a counselor prior to registration or withdrawal. How can I meet with a counselor so that I can register for classes?
What assistance is available to help me cope with the emotional impact of a COVID-19 outbreak?
We know that the uncertainties related to COVID-19 can be stressful. HCC has contracted with BayCare to provide free and confidential counseling services for HCC students. The BayCare Student Assistance program is providing support by phone at (800)-878-5470 or by email at BayCareSAP@BayCare.org. For more BayCare resources, including articles and webinars, please visit their website.
How can I take a placement test if the test center is closed?
We are currently evaluating options for students to complete testing remotely and will provide an update as soon as we have it. Please check back here or visit the Testing webpage for updates.
How do I turn in my third-party voucher for classes, since the campus Bursar Offices are closed?
Due dates for all library items have been extended to May 17 when HCC locations are scheduled to be re-opened. Students are not charged for overdue items.
Financial Aid, Veteran Affairs, and Student Employment
How can I get assistance with Financial Aid and Veteran Affairs if the offices are closed?
The Office of Finacial Aid and Veteran Student Affairs is operating remotely. You can connect with a representative via phone appointment or email. Please see the Financial Aid and Veteran Student Affairs webpages for contact information.
Will I be paid as a work-study or HCC student employee during the college closure?
Student employees and Federal and VA work-study students will be paid for their regularly scheduled hours through the end of the spring term that ends May 11, 2020. Students will need to submit their time sheets in order to be paid.
Will I still receive my refund?
The college is still processing refunds remotely, therefore we highly encourage students to activate their refund preference on the Bank Mobile site in order to receive their refunds without delay. Refund selection can be made athttps://bankmobiledisbursements.com/refundchoices/
If I am unable to continue my courses and need to take an incomplete grade or withdraw from my course(s), will my financial aid be affected?
If you withdraw from all of your classes for the semester, you may need to repay a portion of your federal financial aid. If you take an incomplete grade or withdraw from some but not all of their classes, there will be no immediate impact to your financial aid, but there may be an impact to your eligibility to receive financial aid in future semesters. (Please see our Satisfactory Academic Progress webpage for more information).
We understand that this is a difficult and challenging time for many and will do our best to support you so that you can make the decision right for you. We highly recommend you connect with your faculty about alternative options before making any decisions. Your faculty will be able to help support you and your individual needs. You can also contact the financial aid office at firstname.lastname@example.org for assistance with financial aid.
If my classes move online, will my GI Bill benefits be impacted?
The Department of Veterans Affairs (VA) recently issued this update:
“The Senate and House passed S.3503 and the bill will be headed to POTUS to sign,
which will give the Department of Veterans Affairs (VA) the authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows for VA to continue to pay benefits regardless of the fact that the program has changed from resident training to online training. Also, students will continue to receive the same monthly housing allowance payments that they received for resident training until January 1, 2021, or until the school resumes normal operations of resident training. VA is working to immediately implement the new changes to address current and future school terms to ensure students continue to receive their education benefits.”
Unfortunately, yes. In accordance with health and safety guidelines pertaining to the coronavirus (COVID-19), HCC has canceled all events and activities through the end of the spring term, including this year’s commencement ceremony originally scheduled for May 1, 2020. We are currently reviewing alternative ways to recognize our graduates and will provide updates as we have them on the Commencement webpage and via Hawkmail.
If commencement is cancelled, will it affect my graduation status?
No, it will not. While commencement is an exciting part of celebrating our graduates, students do not need to participate in a commencement ceremony in order to officially graduate from HCC.
Are athletic and student activities events canceled?
Yes, all athletic and student activities events have been canceled through the end of the spring term.