Refunds for eligible students are automatically processed if there is a credit balance resulting from a financial aid disbursement that exceeds college expenses such as tuition, fees and books or credits resulting from having dropped a course(s) by the drop/add deadline.
The refunds are processed weekly and are forwarded to BMTX, Inc. or refunded directly to the debit/credit card you originally used to pay your tuition and fees (online via MyHCC only) or by HCC check.
Refunds and financial aid disbursements that are processed by BankMobile Disbursements, a technology solution, powered by BMTX, Inc. are done so according to your selected refund preference as indicated at HCC's BankMobile Disbursements site.
If you are not eligible to select a refund preference with BankMobile Disbursements (e.g. no social security number on record, bad address, age restriction, etc.) or have opted out from selecting a refund preference, an HCC check can be issued. If you choose to have a check issued by HCC as opposed to selecting a refund preference, please send an email to firstname.lastname@example.org. If you elect to receive an HCC check, it will be mailed to the address on file with the college.
It is your responsibility to update your address and phone number on file with HCC as with BMTX, INC. To make changes to your address and/or your phone number, click your username in MyHCC Self-Service then select 'Profile and Address Updates.'
It’s important that you check your account regularly. If you have financial aid and see “pending aid” on your account, that means financial aid is pending but has not been credited to your account. “Pending Aid” is not eligible to be refunded until it has been credited to your account.
To view our third-party servicer contract for refund management, click here.