The help desk support technician certificate prepares students to become help desk support technicians, which may serve a variety of industries.
This curriculum is from the current college catalog and is meant to provide prospective students an example of courses taken in this degree/certificate. It is not intended to be used for graduation requirements. Students should consult an advisor for graduation information.
CCC.HELP.DESK (18 Credit Hours)
Program Required Courses
YEAR I – First Semester
†CGS 1000 Introduction to Computers and Technology - 3 cr.
YEAR I – Second Semester
†CET 1172C PC Upgrading and Repair: Hardware - 3 cr.
†CET 1174C PC Upgrading and Repair: Software - 3 cr.
YEAR I – Third Semester
†CTS 1305 Introduction to Networking - 3 cr.
YEAR II – First Semester
†CNT 1401 Introduction to Network Security - 3 cr.
YEAR II – Second Semester
†CTS 1303 Enterprise Operating Systems I - 3 cr.
†Courses symbolized with a dagger (†) are offered online in addition to the traditional delivery methods. Online availability may vary by academic term.
*May require additional coursework.
NOTE: Coursework may be applied to the two-year AS Network Systems Technology program.