Achievement Data for Counseling and Human Services

Summary of Program Surveys Conducted for the 2021 Reaccreditation by the Council for Standards in Human Service Education (CSHSE).

Schedule of Surveys

The program's extensive surveys of current students, graduates, agencies that provide internship placements and that employ our graduates are conducted every 5 years as part of the self-study for CSHSE reaccreditation. The program's most recent self-study was submitted to CSHSE in February 2022. 

Graduate Survey

• An internet survey of program graduates from 2018-19 to 2020-21 regarding their employment experiences since graduation, their evaluation of the program, and their career plans was conducted in November and December of 2021. Survey recipients were assured that their responses were anonymous.
• The pool of graduates numbered 71 and 18 grads responded (25% response rate). 
• Graduates indicated a high level of satisfaction with the program. 100% of responding graduates rated the overall quality of the program as excellent.
• Likewise, graduates overwhelmingly indicated that they were well prepared for employment (100%) and for advanced education (100%).
• Most graduates (81%) indicated that they have continued their education at the bachelor's level in a discipline related to human services.
• All of the graduates surveyed (100%) indicated that they would recommend the program to others who wanted to pursue training in the human services field.

Current Student Survey

• In November of 2021 an online survey was administered by the HCC Institutional Research Office to 161 unduplicated students who were enrolled in least one required course in the Counseling & Human Services Program.
• This current group of respondents is characteristically diverse- 33% are African American, 56% are Caucasian, and 26% are Latino/Latina. The age of the students is equally diverse, ranging from late teens to early 60s. The survey asked students to evaluate both the faculty and the program. The results were highly positive.

Examples of student satisfaction include:

• 93% of respondents indicated that the program faculty are organized and well prepared.
• 93% indicated that faculty members are knowledgeable regarding course content.
• 93% reported that faculty present content clearly
• 93% stated that faculty members motivate them to learn
• 98% indicated that courses are taught at a level that is appropriate for their ability.
• 98% stated that program courses are consistent with the program’s training objectives
• 95% said that program courses are developing their academic skills.
• 90% of the respondents stated that faculty members treat students with concern and respect.
• 88% indicated that faculty and staff are available to meet with students outside of the classroom.
• 98% reported that the program is stimulating their personal growth.

Employer and Practicum Placement Survey

• An internet survey was sent in November of 2021 to the social service agencies/ programs in the greater Tampa area that provide practicum placements for our students and that often hire our graduates. Survey recipients were assured that their responses were anonymous. There was a 46% response rate to this survey.
• Completed surveys were received from 10 agencies. Most of the responding programs are among the largest and most significant human services providers in Tampa. All of them have provided practicum experiences for our students for many years. Of the 10 agencies responding to the survey, 6 reported that they had hired at least one of our graduates. 
• Agencies were asked to rate the importance of the skills and areas of knowledge taught in our program as these relate to successful job performance. They were also asked to rate the desirability of our interns/graduates as employees and asked to indicate the positions at their agencies for which our graduates qualify.
• 23 of the 25 (92%) content areas emphasized in the education of our students were rated as "important" or "very important" for successful job performance by at least 50% of the responding agencies.
• Only 2 content areas were not rated as especially important for job performance by a majority of the responding agencies. These areas are: Knowledge of psychopharmacology and diagnostic ability using the DSM-5.
• When asked to compare our interns with those from master degree programs, 31% of respondents rated them as the same or better in academic preparation, 44% rated them as the same or better in clinical preparation, and 56% rated them as the same or better in professional attitude and behavior..
• Based on their experiences with our interns/graduates, 90% of responding agencies would hire a graduate from our program, 100% would recommend the HCC human services program to others, and 100% would accept more interns from our program.

Conclusion

The results of the graduate survey, the current student survey, and the community agency survey are all very positive. Graduates believe that they were well prepared for employment and for baccalaureate study. Current students are very satisfied with both the program’s faculty and with the structure of the program. Community agencies welcome our interns, hire our graduates, and have high regard for the training provided in the Counseling & Human Services Program.

Most program graduates (60-70%) go on for study at the bachelor's level in a discipline related to human services. This number has been consistent for several years. The program has transfer arrangements with several local colleges and universities, and the program's credits are readily accepted by these institutions.